Promotional pens are a fun, affordable and functional item that gets your organization's name and logo out into the community. Promotional pens make great giveaways. In your office or on the road, customized pens from Pen City can be your business cards. Since people need to use pens all the time, when they are given one of your promotional pens, they'll be consistently reminded of your organization as they write. You can select a pen that is colorful and bright or one of our more refined and sophisticated fountain pens--whatever you choose it is sure to be a standout.

Place promotional pens at your reception desk for people to take away with them. Use promotional pens at conferences or networking events as gifts for contacts or potential clients that you meet. It's a quick and inexpensive way to spread the word about your company or group. At Pen City, we take pride in making sure each pen that you order is up to the very highest standards.

OUR INK REFILL
At Pen City, we understand customer is important, therefore, we take pride in delivering the highest possible standard of promotional pen, unlike other pen supplier that import pens from anywhere irregardless of their unstable quality, we imposed strict control on our ink refill, using the highest quality ink refill for our pen, customer can purchase with an ease of mind. A standard warranty period of six months are given upon delivery of your pen. SO NO MORE DRY UP PENS, just smooth writing all the way.

OUR PRINTING
We are providing a one-stop service for all our customer, with our in-house printing facilities, we are not only able to churn out your pen within the shortest possible time, we are also able to have quality control on the printing. Bring down the cost of printing, customer are able to sell our pen with an advantage of lower cost.

You can either email us or simply give us a call in our Singapore or Malaysia Office. Our sales officers will be able to assist you to yoru enquiry!

Send an email with your logo attachemtn to production@pencity.com.my. We prefer vector format file like Adobe Illustrator (.AI), Freehand (.FH) or Coral Draw (.CDR). For any other format, we are able to re-work it for you too.

When we quoted you the price, it usually included one color printing cost unless otherwise stated.

For printing on any area of the pen, we do not advise to go for anything more than 3 lines of text, as the more information you compact in, the smaller the wording is going to be and become unreadable. We would strongly suggest just a logo and a tagline is good.

We do one or two color printing in-house. For 3 or 4 color, we will recommend out-source printer to do the job at their price.

We carry all standard color ink for printing. We can also print any Pantone color, PMS color upon request with a charge of RM35.

We accept order with any color assortment or single color base on our stock availability. Kindly take note that sometime assortment color are of different quantity depending on our available stock as well.

For order below 5,000 pieces, we are able to provide pen proof at RM20. For order above 5,000 pieces, pen proof are provide F.O.C.

You can purchase sample from our showroom or you could email us to order the pen sample inexpensively at RM0.80 per piece.

You can reach our country office at the following phone numbers:
SINGAPORE
Office Line : +65 6257 1108
24 Hour Fax Line : +65 6257 1101

MALAYSIA
Office Line : +6013
24 Hour Fax Line : +6013

Our office hours are Monday through Friday from 9AM – 6 PM, Saturday 9AM – 12 PM. Please try to contact us within these hours.

You can email to sales@pencity.com.sg or sales@pencity.com.my

We have practice to reply all our email within 4 hours during our office hour but are something unable to due to heavy orders from customer. If you have any doubts, you can call us or try to get your answer from our FAQ(Frequently Asked Question).

Our business hours are 9am – 6pm, Monday – Friday and 9- 12 pm, Saturday. If you call within office hour and there is no one answering, give another few try, as we might be attending to something and probably will go off the line any second to take your call.

Our normal production time takes about 7-10 days excluding overnight shipping

We do have express servies available for your urgent requirements. For an extra of RM80, we can rush your order of up to 500 pens. And at RM0.10 for orders over 1000 pens. Please tell us the date of the event when you order. For further details, please read the Terms and Conditions.

Upon received your order, you can fax us a copy of your purchase order with your company letterhead or we will issue a ORDER CONFIRMATION FORM for you to endorse with signature and company stamp.

A copy of the receipt is emailed directly to the address provided as soon as the order process has completed. If you need a copy of the receipt emailed to you, please contact us at accounts@pencity.com.my and we will forward a copy.

Strictly C.O.D (Cash On Delivery)

We only accept cash from new customer for the first order, subsequent order can be paid by cheque. AFTER YOUR ORDER HAS BEEN RECEIVED/SHIPPED

We strap pack all our carton box so if you notice that the carton are not strap and something is missing, kindly inform us so that we can do a investigation. After an investigation into the missing item, the customer will be notified of the resolution.

If you have received another item instead of one you purchased, please contact our customer service dept at sales@pencity.com.my and explain the situation. After an investigation into the order, the customer will be notified of the resolution. Most likely what will happen is that the parts will be picked up and then the correct ones re-shipped.

Pen City is responsible for printing and shipping exactly what you order. If we make a mistake during the printing process, we will rush your correct order and ship you corrected pens within 24 hours(excluding shipping time). For further details, please read the Terms and Conditions

We use KTM for all our shipping needs to singapore. What happens is once an order is placed and confirmed, we will see the order on our system. If there are no billing/shipping discrepancies, the order is sent to the production deptarment to be printed. Once printed, the package is weighed and labeled and is then ready to be picked up by KTM. Then once the final pickup is made, you can pickup your order from our office the next day.

We can always import in your favourite pen for a minimum order of 10,000 pieces. You can make a selection from our Pen Library for a wide variety of choices. Lead time will take 35 days - 45 days.